PROFESSIONAL SERVICES
Support and monitoring
TaaS
Our customers’ systems and platforms are everything to us.
One of our main design principles is reliability. In addition to great design, we believe that operational reliability is achieved through active monitoring, updates and support. We provide support and monitoring services for all the solutions we deliver. We also support and monitor systems built by others – feel free to contact us if you are in need of a support partner!
Our support services are based on continuously developed operational principles. Our teams producing these services are made up of top experts in the industry. Our goal is to guarantee our customers a high-quality and easily accessible support service.
We believe that the support of technical solutions should transform from a reactive to a proactive model. Technical problems and downtime can be reduced when alarming changes are detected in a timely manner. For this mission, we have developed the Mon Tool monitoring platform, which makes monitoring effortless. Mon Tool is always part of the solutions purchased as a service and can also be integrated into a support service. You can find out more from Mon Tool product page.
Services include
On-site and remote support
Service portal
Software updates
Dedicated account manager
Documentation management
Mon Tool (optional)
Life cycle management (optional)
Spare parts and equipment (optional)
SERVICE REQUESTS 2021
SLA UP TO
24/7
SYSTEMS IN OUR SUPPORT
STORAGE IN OUR SUPPORT
PB
TV CHANNELS IN OUR SUPPORT
Feel free to contact us
Sales & Customer Relations Team
Media Technology Team
Media Technology Team
Post & Infra Team
Post & Infra Team
Services
TaaS = Technology as a Service
Our all-in-one service package TaaS is made to serve all media professionals comprehensively. It combines all technology and services needed by your media business into a highly convenient and worry-free turn-key package.
You’re never alone with technology when utilizing TaaS!